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  2. Payment Delivery Options
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Payment and delivery methods

You can order Amway's products whenever you want.
Choose the payment and delivery method that suits you best.

You can order Amway's products whenever you want.
Choose the payment and delivery method that suits you best.

Payment options

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.

Bancontact Payconiq Company Vector Logo | Free Download - (.SVG + ...

Bancontact

is a Belgian payment method that is available for orders with an account address or delivery address in Belgium. When you select the payment method Bancontact at the checkout, you will be automatically redirected to the Bancontact payment page. Here you can complete the payment as usual. If you have installed the Bancontact app on your phone and registered your bank account in this app, you can also complete the payment by scanning the QR code on the screen with your phone or by completing the payment via the Bancontact app.
 
Do you have any questions about Bancontact? Then you can contact your own bank or visit for more information www.bancontact.be.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.
PayPal is a trademark of PayPal Inc.

Delivery options

Home delivery

Select a saved address from “My addresses” or enter a new one while placing your order.

Carrier
DPD

Benefit from FREE delivery
For ABOs on orders over 109 Euro
For Registered Customers on orders over 59 Euro

Delivery Fee
For Business owners and Guests:
2.99 EURO (incl. VAT) for orders up to 55.00 EURO (incl. VAT)
1.60 EURO (incl. VAT) for orders up to 109.00 EURO (incl. VAT)

For registered Customers:
2.99 EURO (incl. VAT) for orders up to 59.00 EURO (incl. VAT)

Delivery time
2-3 working days from the date of placing order

 

Next day home delivery

Choose this premium option for a speedier delivery.

Carrier
DPD

Delivery Fee
8.23 EURO (incl. VAT)

Delivery time
Next day

 


 

Delivery tips
Complete your order with payment confirmation by 12:00pm and your order will leave our warehouse the same business day

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Frequently Asked Questions

Orders and Payment

Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?
If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation
What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days  so they'll be able to follow up.

What should I do if I receive a damaged item/order?
Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.
How can I make a return?
Returning an order is straightforward

1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions
What will happen if I finally decide to keep the item?
If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns .
Where can I find my receipt/invoice?
Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My office is available after sign in.

What information should be included in a bank transfer payment?

Please always include in the reference field: your ABO number, the ABO name and surname for whom you would like to pay for. In the case of installment payments, please include the contract/order number. This will help our employees to process the payment in a fast and efficient way.

While placing my order, I selected the Klarna pay later option. Where should I transfer the money?

Money should always be transferred directly to Klarna, never to Amway. Please check your e-mail mailbox as you should receive an e-mail from Klarna with all the details regarding the payment.

Delivery

Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly
Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.
How long will my order take to arrive?
Home Delivery DPD Predict - Order All Day - Leadtime 2 - 3 working days
Home Delivery Next Day - order before 12:00 noon - receive next working day

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.

After you've received the order confirmation, this is the moment you can consider the above lead times.
How much do I pay for delivery service?
Please see the Delivery Fees table on the Delivery and Payment Options page
Can I change the course of the delivery of my parcel(s)?
Yes, when you've selected the DPD PREDICT service you are able to respond interactively regarding your delivery.
  • Change of suggested delivery date
  • Direct your delivery to a pickup point
  • Allow delivery to a safe place on your premises
  • Change of the delivery address
What is the Home Delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
What is the Sent to other ABO process ?
This process is similar to the normal Home Delivery process, only you’ve selected a different recipient. Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier. To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.
What is the Pickup Point Delivery process?
A delivery to a Pickup Point is not possible via the check out process, but with DPD Predict Service you'll be able to redirect your order to a pickup point as soon as you've received the specific SMS/email from DPD. Within this email you are advised about the different choices you can make including a delivery to a Pickup Point. Your order will be available at this Pickup Point for 7 calendar days before it is being sent back to our warehouse.
What is the "Sent to customer" process?
When using this delivery method, COD should not be selected by the distributor as the payment method, since there will be no invoice indicating the value of goods within the package. If you select COD for these orders, the order will be processed and shipped, but delivery will not be completed.
This option is only designed for Single Orders as Group Consolidated Orders (GCOs) are shipped to one address. It is a consideration for ABOs, however, that breaking GCOs down into Single Orders instead may incur additional delivery costs.
1. Select “Ship To Customer” delivery option at Amway Online
2. Select one of your customers from the list
3. The delivery address will already be populated but can be changed/updated
4. Goods will be delivered to the address you desire without an invoice in the box
5. An invoice will be delivered to the registered email address of the distributor

How are delivery fees calculated for my recurring orders?

Delivery charges are calculated after deduction of all promotions and coupons. They can therefore change in the course of an order. If a free delivery promotion is running at the time of ordering, it will be applied to your Recurring Order.

Tracking

When will I be able to track my order?
After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by DPD BE.
Can I track my order?
Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.
How long will my order take to arrive?
Home Delivery DPD Predict - Order All Day - Leadtime 2 - 3 working days
Home Delivery Next Day - order before 12:00 noon - receive next working day

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.

After you've received the order confirmation, this is the moment you can consider the above lead times.
How does parcel tracking work?
There are multiple option to track your order(s)/parcel(s)
  1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the DPD BE tracking site. There you’ll find the most up to date status.
  2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the DPD BE tracking site.
  3. With PREDICT service you’ll be notified by DPD BE via email and/or SMS regarding status updates of your parcel(s).
Can I change the course of the delivery of my parcel(s)?
Yes, when you've selected the DPD PREDICT service you are able to respond interactively regarding your delivery.
  • Change of suggested delivery date
  • Direct your delivery to a pickup point
  • Allow delivery to a safe place on your premises
  • Change of the delivery address

Returns

How can I make a return?
Returning an order is straightforward

1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions
What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days  so they'll be able to follow up.

What should I do if I receive a damaged item/order?
Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.
Is there a charge to return products?
No Amway will pay the costs for the return. Per the installed process you'll be requested to drop your return at the local post office. Standard shipping costs will be refunded to your account when your return is processed in our warehouse.
What will happen if I finally decide to keep the item?
If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns .
When will I receive the refund for my return?
When you've handed over your return order to the local post office, it will take approximately 1-2 working days to reach the local post hub. All Belgium returns are gathered here and forwarded on a daily base to our warehouse in The Netherlands. In this process you can expect your refund between 4 and 6 working days. Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.